Repeat prescriptions cannot be taken over the telephone, as this can lead to mistakes with specific wording and dosage. It is important for us to eliminate the possibility of error, this safeguards you as the patients.
This change is in line with other local practices. Repeat prescriptions will be processed in 2 working days. We will take repeat prescriptions over the telephone for patients who are immobile/housebound or terminally ill,
A box is available in the reception area for repeat prescriptions to be placed in.
We are now unable to provide urgent on the day requests - it is the patients responsibility to ensure they order their medication in good time. If you cant get into the surgery, then you can order online; if you have lost your slip then please drop your details along with the names of the medications you need into the surgery or order online. If you have no medication left, if you take your empty boxes to your regular pharmacist, they will issue a three day supply or a number of medications can be purchased from the pharmacist.
This is for routine prescription requests only, as the mailbox will only be checked once a day. Please do not send any medical questions via this form.
Please visit the Poplar Grove website for the New Online form https://poplar-grove.co.uk/Default.aspx